After you place an order you will get your confirmation of that order, since most items are made to order and vary in the level of customization. The time frame varies we ask for you to allow 2-4 weeks plus shipping. A email showing tracking will be sent at the time of shipping.

Sometimes our emails are accidentally filtered into spam folders. Please check your spam folder and mark our message as "not spam" to ensure you receive future emails, including your shipping confirmation with tracking information.

Fill out the form on our Contact page "I need to make a correction on an order I placed." Provide the Order number as well.

Be sure to receive confirmation from us within a few days that the changes have been made - if you don't hear back, please reach out again.

Please note that if production has already started, it may be too late to make changes depending on the type of modification requested. In such cases, the order will be completed as originally specified.

Important: Do not reply to "no-reply" emails and do not text message us. Use the contact form only.

Orders are fulfilled in the order they're received to ensure no customer's order gets pushed back in the production queue (except when Rush Orders take priority).

Store items, even when customized, typically take 2 to 4 weeks to build plus shipping time. Fully custom projects not listed in our store—such as knife sheaths or other specialized items—may require additional time. Some orders may ship faster while others take longer.

A "Rush Upgrade" is available in our upgrade menu. Purchasing this option moves your order to the front of the production line.

A "Rush Upgrade" is available in the upgrade menu—simply select the item you'd like expedited. Your order will be moved to the front of our production queue and completed as quickly as possible without compromising quality. This option typically offers better value than paying for expedited shipping and usually cuts production time in half.

We take great care in packaging your leather goods to ensure they arrive in perfect condition after inspection:

Protective wrapping: Each item is wrapped in acid-free paper to prevent scratching and maintain the leather's natural oils.

All items such as collars are test buckled up, then unbuckled before packaging.

Certain products are conditioned right before shipping, for travel.

All orders ship in reinforced cardboard boxes sized appropriately to prevent shifting during transit.

All belt buckles are wrapped in tissue paper, then rolled and wrapped again in paper.

For larger orders, any packaging such as packing foam, bubble wrap or packing peanuts are all from recycled packaging.

Business cards and care instructions are typical for majority of our items.

This comprehensive packaging ensures your leather goods arrive looking exactly as they did when they left our workshop in Ontario.

You will get an email showing your item has been shipped and the tracking number will be supplied with that email. (unless it's a non tracked item)

Couriers sometimes deliver packages to neighbors or update tracking information before the package actually arrives. If this occurs, please allow an additional 1-2 business days. In the meantime, check around your property—including your mailbox, garage, and back door—and ask nearby neighbors if they've received your package. After that time has passed reach out to us. Do not open your own ticket with Canada Post or the Couriers, this will only delay the process of us being able to help.

You must double check your shipping address prior to placing an order.

We cannot redirect your packages once we have shipped an item, however since most of our items are made to order. If you reach out prior to shipment we can change the ship to address, but still be sure to get confirmation from us that the change has been noted. Do not assume otherwise.

Yes, we ship worldwide. International shipping takes 10-21 business days depending on location. However delays due to customs and boarders regulations are out of our control. Due to this we cannot guarantee a timeframe of arrival.

Since most of our items are made to order we have a build time of 2 to 4 weeks on average. Plus shipping times depending on location. Rush upgrades for the manufacturing stage are available.

No - we cannot mark items as "gift" on customs declaration forms.

International shipments (outside the USA or Canada) may incur import taxes, customs duties, and/or fees imposed by the destination country.

We are required to comply with the import laws and regulations of all countries we ship to, which includes providing accurate declarations of package contents.

Our workshop in Chesley, Ontario is currently not open to the public. However, if you live nearby and would like to save on shipping costs, you can select "Pick-up" at checkout to waive shipping charges. Once your item is complete, we'll call you to arrange a convenient pickup time.

It's important to understand that a Rush Upgrade expedites production by moving your order to the front of the queue - it does not upgrade shipping speed. However, this option is typically faster and more cost-effective than upgrading to expedited shipping methods.

No, we cannot add spikes to 5/8s deluxe or 1/2 inch collars, its simply to small.

Since we make each item from scratch to order, usually when an item says sold out we are out of the hides or hardware for that item and have put it as "sold out". However in most cases "sold out" means we most likely wont get that leather in again. Its best to find an alternative item you like in our shop.

All of our products are made in house by us at our workshop just east of the small town of Chesley Ontario Canada.

Every Leather product is made by us, other non leather items such as the conditioner or wooden handles are made by other small artisan businesses that we support in our area.
For more information about us see our about us page.

Yes, we love to work together as a family, check out our about us page to see our story of the men behind the brand.

Please check out our contact page, or email us sales@oldcountryleather.com or call 226-563-1500

Yes, we offer tiered wholesale pricing for qualified businesses. Volume discounts increase with larger orders. Due to significant variations in labor requirements across different products, the percentage discounts we can offer will vary.

For businesses of all sizes, we currently have a small minimum order of only 25 units.

To keep our pricing competitive, we do not include shipping costs in our product prices. This allows us to maintain fair and transparent pricing. Due to weight and insurance considerations, all wholesale pricing is calculated at the point of order completion, and buyers are presented with shipping options to choose from, ensuring accurate and fair shipping costs.

Yes, we offer custom branding, logos, and color options for wholesale orders. Different minimum quantities may apply for certain customizations.

New wholesale customers: payment due before production. And shipping costs at time of completion.

No, we offer wholesale, for schools, event planners, shows, small starters, company giveaways.

No, we do not offer discounts to drop shippers. We prefer to work with businesses that are as invested in their operations as we are in ours.

Due to the personalized and handmade nature of our products, we are unable to accept returns or offer refunds on custom orders. Each item is crafted specifically to your specifications and cannot be resold.

Exceptions:

We stand behind the quality of our craftsmanship. If your item arrives damaged, defective, or if we made an error in production, please contact us within 15 days of receiving your order with photos of the issue. We will work with you to make it right through repair, replacement, or another appropriate solution.

If the error is ours, we will take care of the matter.
If the error is the courier we will do what is needed to correct the matter, and we ask that you let us be the point of contact with the courier.

Exchanges on belts can be made see the FAQ on belts.

Just cover shipping, as long as the belt is unused and in good condition that it can be resold we will remake the belt, even if the looper keeper was personalized.

Exceptions:

If any extra holes where added to the belt, or its in a conditioned that it cannot be resold. Or and extra custom work was done to the belt other then on the keeper. Then we cannot exchange the belt.

If something broke shortly after you received your item, let us know we will have your send it back so we can care for the matter.

If its been a few years even, just reach out, sometimes we can still help and do a repair, generally just cover the cost of shipping with will cost the labor and materials and usually we will also recondition the leather and inspect it for wear.