Shipping policy

Processing Time Most items are handcrafted to order and require 2–4 weeks for production. During peak seasons and holidays this may be longer. Some items may ship sooner. Production time does not include shipping transit time. We do not guarantee delivery by specific dates. Custom and personalized orders cannot be cancelled or modified once production has begun.

Shipping Methods We ship via Canada Post, UPS, and Purolator depending on destination and package size. Carrier selection is at our discretion unless otherwise arranged.

Coverage Area We ship worldwide.

Tracking You will receive a shipping confirmation email with tracking information once your order ships. Delivery times vary by location and carrier and are estimates only.

Customer Responsibility You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed deliveries, or losses resulting from incorrect addresses provided at checkout. Reshipping due to address errors will require payment of new shipping charges.

Customs, Duties & Import Fees Canadian Orders: No duties apply.

US Orders

Most of our products ship under the CUSMA/USMCA trade agreement and may qualify for reduced or duty-free treatment. However, due to a US tariff action (Section 338) affecting certain product categories regardless of trade agreement status, some items — including our leather collars, belts, and small leather accessories — may be subject to an additional import tariff, duty, or carrier processing fee.

We are currently in a transition period across multiple carriers, and the way these charges are applied may vary by order, by carrier, and by shipping date, without prior notice. Depending on your specific order:

• The applicable tariff may be collected directly by the carrier (UPS, Purolator, or Canada Post) from the buyer at the time of delivery, or
• The applicable tariff may have been included in your order total at checkout.

Old Country Leather makes no guarantee as to which method applies to any individual order, and is not responsible for delays, additional charges, misapplied fees, or carrier errors that may occur during customs processing. All customs duties, tariffs, taxes, and carrier brokerage or processing fees — however and whenever applied — are ultimately the responsibility of the buyer, regardless of the total charged at checkout. Any amount collected at checkout toward anticipated tariffs is an estimate only and is not a guarantee against additional charges by the carrier.

If you believe you have been charged in error or have questions about a specific order, contact us with your order number and we will look into it; however, we cannot guarantee a refund, credit, or resolution, as these charges are set and enforced by the carrier and by US Customs and Border Protection, not by Old Country Leather.

International Orders: All customs duties, taxes, import fees, and carrier processing charges imposed by your country are the sole responsibility of the buyer. These fees are not included in your order total and vary by country — we recommend checking your local import rules before ordering. If a package is refused or returned due to unpaid customs fees, you will be responsible for original shipping costs and any return fees incurred. Reshipping will require payment of new shipping charges.

Lost, Damaged, or Delayed Packages Please contact us directly regarding any shipping issues before contacting the carrier. We will liaise with the courier on your behalf to resolve the issue as efficiently as possible.

You must report any damage within 14 days of delivery with photos of the damaged item and packaging. Claims cannot be processed without photographic evidence.

For lost packages, we will open a trace with the carrier. If a package is officially confirmed lost by the carrier, we will work with you toward a resolution. Please note we cannot issue replacements or refunds until the carrier has completed their investigation.

Delays & Circumstances Beyond Our Control We are not responsible for delays caused by customs processing, weather, carrier disruptions, holidays, or any other circumstances beyond our control. International shipments may be held by customs for inspection — these delays are unpredictable and we cannot be held liable for customs processing times. In the rare event a package is seized by customs authorities, we are not responsible for the seizure or any associated fees.