Shipping policy
Processing Time Most items are handcrafted to order and require 2–4 weeks for production. During peak seasons and holidays this may be longer. Some items may ship sooner. Production time does not include shipping transit time. We do not guarantee delivery by specific dates. Custom and personalized orders cannot be cancelled or modified once production has begun.
Shipping Methods We ship via Canada Post, UPS, and Purolator depending on destination and package size. Carrier selection is at our discretion unless otherwise arranged.
Coverage Area We ship worldwide.
Tracking You will receive a shipping confirmation email with tracking information once your order ships. Delivery times vary by location and carrier and are estimates only.
Customer Responsibility You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed deliveries, or losses resulting from incorrect addresses provided at checkout. Reshipping due to address errors will require payment of new shipping charges.
Customs, Duties & Import Fees Canadian Orders: No duties apply.
US Orders: Our products are shipped in full compliance with the CUSMA/USMCA trade agreement, meaning no import tariffs should be applied to your order. However, UPS may charge a small brokerage processing fee (typically around $5) for handling cross-border customs paperwork. This fee is collected by UPS — not by Old Country Leather — and is standard practice for all cross-border shipments. In rare cases, processing errors by UPS or US Customs may result in incorrect tariff charges being applied. If this occurs, please contact us and we will provide full documentation to help you dispute and recover those charges.
International Orders: All customs duties, taxes, import fees, and carrier processing charges imposed by your country are the sole responsibility of the buyer. These fees are not included in your order total and vary by country — we recommend checking your local import rules before ordering. If a package is refused or returned due to unpaid customs fees, you will be responsible for original shipping costs and any return fees incurred. Reshipping will require payment of new shipping charges.
Lost, Damaged, or Delayed Packages Please contact us directly regarding any shipping issues before contacting the carrier. We will liaise with the courier on your behalf to resolve the issue as efficiently as possible.
You must report any damage within 14 days of delivery with photos of the damaged item and packaging. Claims cannot be processed without photographic evidence.
For lost packages, we will open a trace with the carrier. If a package is officially confirmed lost by the carrier, we will work with you toward a resolution. Please note we cannot issue replacements or refunds until the carrier has completed their investigation.
Delays & Circumstances Beyond Our Control We are not responsible for delays caused by customs processing, weather, carrier disruptions, holidays, or any other circumstances beyond our control. International shipments may be held by customs for inspection — these delays are unpredictable and we cannot be held liable for customs processing times. In the rare event a package is seized by customs authorities, we are not responsible for the seizure or any associated fees.
